Shipping Details

• What carriers do you ship with? 

  • USPS, UPS Ground, UPS 2-day, and FedEx Ground. All orders will include a tracking number once the order has shipped.
  • If you live in a mountain town and are limited to a shipping service, please provide the correct shipping address.

  • All orders that are not skis

    But qualify for free shipping will ship either UPS Ground or USPS Ground Advantage. You have the option to select a faster shipping service if you need your product ASAP or to insure the preferred carrier.

  • SKI SHIPPING

  • Ski orders that qualify for free shipping will ship via USPS Ground Advantage. You have the option at check out to select an upgraded UPS / FedEx Ground, UPS 2 Day and UPS Overnight to expedite the delivery date. 
  • Ski + Binding Bundles and Demo/Used Skis qualify for free shipping via USPS Ground Adavantage. You have the option at check out to select an upgraded shipping option.
  • We are not responsible for delayed packages due to weather or unforeseen events that the shipping services inquire.
    We understand the urgency of getting the things you need. Give us a call if you are worried about the timeline of delivery and we can help upgrade your shipping.  

• IMPORTANT: If you are purchasing Skis or Poles over 48 inches your package will be shipped via USPS ground advantage.  If you prefer to ship UPS additional charges may occur.

• Do you ship to P.O. Boxes?

• All P.O. Box orders will be shipped through USPS ground advantage.
• If your package has shipped, please reach out to USPS with any further questions or issues on your order. 
• In the event of your package being returned to us due to incorrect/incomplete shipping details, it is the responsibility of the customer to pay for additional shipping at that time. 

• How do I get free shipping? 

• FREE SHIPPING CANNOT BE COMBINED WITH ANY DISCOUNT CODES
• We currently offer free domestic (excluding Alaska and Hawaii, additional shipping charged sent upon label creation) shipping via UPS Ground or USPS Ground Advantage on orders over $100. 
• Exclusions: Free shipping is not available for Super 73 E-Bikes 
• When will my order ship? 
• All orders are typically fulfilled in 24-48 hours when placed Monday-Thursday. Orders placed Friday-Sunday will be fulfilled on the following Monday or Tuesday. Please note that shipments are only picked up Monday−Friday.
• Do you offer international shipping?
• You bet! We currently offer international shipping. Keep in mind that all buyers assume any and all customs clearance fees and tariffs. Refunds will not be given for shipments refusals due to unexpected duty and tax.
• Where is my order shipping from? 
• From our headquarters located in Eagle-Vail, Colorado, right between Vail and Beavercreek, Colorado

Return Policy

Ski Town All-Stars will gladly accept returns within 30 days of original purchase date. Items must be in new condition with original packaging and include all manuals and accessories provided with the product.

Returns and exchanges can be done at an Ski Town All-Stars retail store or by mail. More information and a few exceptions are listed below.

In-Store: Returns and exchanges may be made at our Eagle Vail location. Simply bring in the item(s) you wish to return (in new condition) and the invoice that was shipped with your order. Our staff will then quickly process your return or exchange!

• Returns 

• To start a return, press HERE. Simply submit your return, safely pack your items with the pack slip, tape the box shut, and ship the package with the label provided after your return is approved.
  

• When shipping a return package, please keep these tips and policies in mind:

  • If Checkout+ is purchased at time of checkout, return shipping will be covered. Otherwise, you are responsible for shipping charges for returned or exchanged merchandise. 
    
  • Use the original shipping container and packing materials, if possible.
  • If returning shoes or boots, we do need the product box back. Please do not affix labels directly to the product box or use the product box as the shipping box.
  • Package your return safely so that it is not damaged in shipping.

• • We can only accept returns on unmounted, unused skis and bindings.
    
  • All "Closeout" products, mounted skis and or phantom'd skis are not eligible for returns. Semi custom and custom hats are not eligible for returns. 

• I’m international, can I return an item? 

• To start an international return, press HERE.  

• How long do I have before I can no longer return an item? 

• Returns must be made within 30 days from when the customer places the order.  

• Can I return any sale items or used ski products? 

  • Negative. All sale items and used ski products are final sale and not eligible for returns. 
    
    

• Can I return a custom or semi-custom hat?

  • Sorry, but unfortunately there are no returns for anything custom made.

• Whoa! I messed up my order, can I cancel?! 

• We’ll gladly allow you to cancel your order within 2 hours from placing it; any order canceled within the 2 hour window will be subject to a 5% transaction fee. If you realized the mistake outside of the 2 hour window, we require you go through the return process as stated above. 

FAQs

• Promotional codes and discounts cannot be offered on certain items, including Bundles (they are already the lowest prices on the internet), Sale/Used Skis, Limited Edition Skis, Line Apres Booties, Cast, ATK, Ski Town Project, and Ski Town Partnership items.

• Yo! I ordered something a few days ago but now I see that it's on sale. Will you offer me that promotion? 

• If you've ordered a product and it's on sale within 24 hours, we will gladly honor the promotion. However, any further out and we will be unable to extend the promotion. Thanks for your understanding!

• I'm part of a group/team/organization that is looking for sponsorship and want to chat with your team on what that'd look like. How would I go about that? 

• We're happy you thought of us in your quest for sponsorship, however, we typically only work with groups/teams/organizations that are or have previously been a customer. At this time, we do not commit to monetary or material support with such groups. 
• If you are a part of a school ski team/club, we have an awesome program coming your way. In the meantime, reach out to skis@skitownallstars.com with any inquiry.

• How should I take care of my new lid when it gets dirty? 

• Warm water and a damp cotton cloth do just fine in sprucing up your hat. We don't recommend using any harsh cleaners or bleach as it may negatively affect the material on our premium hats. If it’s any worse than a little dirt, we recommend checking out our collection for a replacement.