Do you ship overseas?
Yes, we ship using DHL or USPS for international orders. Shippings costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What shipping carriers do you use?
For domestic shipping, we use USPS First Class which includes tracking, which will be emailed to you after your purchase. You may upgrade your shipping to USPS Priority or UPS Services.
Can I return my product?
EASY RETURN POLICY: Please follow these three easy steps to return your products:
1.Email firstname.lastname@example.org to request a return.
2. We will send you a return label via email. Please apply the label to the package and ship it back to us.
3. We'll credit your account once your return is received, minus the cost of return shipping ($6 flat fee).
We are not accepting international returns at this time.
Customs are final and cannot be returned.
Can I get my product personalized?
Yes! Please visit our Build page to create a custom trucker or 7 panel, or if you aren't sure yet we have a gallery of customs we have done before to give you inspiration for your new hat.
Do I have to put the Ski Town All-Stars logo on the front of my hat?
You don't have to put our logo on the front of your custom hat, but every custom hat will have the STAS logo on the back patch.
Can I put my logo/my companies logo on a hat?
Absolutely! Just send us a vector AI or EPS file of your logo. We cannot make custom proofs .png, .jpeg, or pdf files.
Why haven't I received my custom proof?
We send custom proofs out within 2 business days of purchase. If you don't see it in your email inbox, check your junk mail. Sometimes our proof emails end up in the junk folder.
Can I pick my order up at the store?
Yes! Orders can be picked up at the Hat Bistro. Please put select "pickup" on the shipping page. WARNING: your may get iced on pickup!
When will my order be fulfilled and shipped?
We do our best to fulfill orders as soon as possible, however it may take anywhere from 1-3 business days to fulfill and ship your order. Priority/Express shipping will not effect fulfillment times. Overnight shipping deadline is 9AM and will be fulfilled same day.