FAQs

Yes, we ship using DHL or USPS  for international orders. Shippings costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. 

For domestic shipping, we use USPS First Class which includes tracking, which will be emailed to you after your purchase. You may upgrade your shipping to USPS Priority or UPS Services. 

EASY RETURN POLICY: Please follow these three easy steps to return your products:

1.Email info@skitownallstars.com to request a return.

2. We will send you a return label via email. Please apply the label to the package and ship it back to us.

3. We'll credit your account once your return is received, minus the cost of return shipping ($3 flat fee).

We are not accepting international returns at this time.

Customs are final and cannot be returned. 

Yes! Please visit our Build page to create a custom trucker or 7 panel, or if you aren't sure yet we have a gallery of customs we have done before to give you inspiration for your new hat. 

You don't have to put our logo on the front of your custom hat, but every custom hat will have the STAS logo on the back patch.

Absolutely! Just send us a vector AI or EPS file of your logo. We cannot make custom proofs .png, .jpeg, or pdf files.

We send custom proofs out within 2 business days of purchase. If you don't see it in your email inbox, check your junk mail. Sometimes our proof emails end up in the junk folder.

Yes! Orders can be picked up at the Hat Bistro. Please put select "pickup" on the shipping page. WARNING: your may get iced on pickup!

We do our best to fulfill orders as soon as possible, however it may take anywhere from 1-3 business days to fulfill and ship your order. Priority/Express shipping will not effect fulfillment times. Overnight shipping deadline is 9AM and will be fulfilled same day.